KaTom Restaurant Supply, Inc.

Preface: I'm a homeowner who's tired of buying cheap plumbing supplies from Home Depot and Lowe's. Also, I don't like supporting Amazon and will buy from the little guy even if it's more expensive. I can't recommend doing that with Katom. It cost me $141.69 to return a faucet, that's their restocking fee plus the required shipping with tracking. The reason I had to return a faucet was because it has a wall mounted support arm that installs half way up the neck of the faucet. The picture of the faucet on their website is not accurate. It does not show this support arm like it does on the taller faucets, so a reasonable person would assume that it wasn't required. Customer service told me that if I click on the links to the faucet specs it shows it there so they would not refund the restocking fee. Nowhere on the website, picture or specs does it mention that you must use this support arm. However, when you open the box the installation instructions caution that you must use this support arm. I have a window over my kitchen sink so I can't use this faucet. I tried in vain to explain this to customer service only to have them repeat over and over that it says it's a wall mounted sink